INNOVATION
CLOUD TELEPHONY
The world’s leading cloud telephony and comprehensive CX solution.
Genesys Cloud CX
Our in-house systems administration team is skilled in customizing and integrating Genesys Cloud with the top CRM, CSAT, and workforce management (WFM) systems.
This platform enables our clients to:
- Personalize, customize and deepen their consumer connections.
- Support customers at every point of their journey and on any channel.
- Improve employee productivity and increase their engagement.
Genesys Cloud CX
Our in-house systems administration team is skilled in customizing and integrating Genesys Cloud with the top CRM, CSAT, and workforce management (WFM) systems.
This platform enables our clients to:
- Personalize, customize and deepen their consumer connections.
- Support customers at every point of their journey and on any channel.
- Improve employee productivity and increase their engagement.
Match Consumers with The Right Reps Across All Channels
Genesys Cloud also enables remote and hybrid workforce solutions, ensuring we can source and allow the best people to support your consumers and represent your brands.
Computer Telephony Integration (CTI)
Virtually
Limitless Capacity
Fast and Efficient Contact Queueing
Traditional and Virtual IVR Development
Skills Based Routing
Record and analyze 100% of Contacts across Channels
AI Enabled Analytics, Agent Assist and Customer Support
Enables Remote, Hybrid and In Office Teams
AI Enabled Cloud CX Capabilities
See how AI can transform your customer experience.
VoiceBot
Agent Assist
Predictive Routing
Sentiment Feedback
Speech/Text Analytics
Forecasting and planning
Performance Management
Personalized trainings
Gamification
VoiceBot
Agent Assist
Predictive Routing
Sentiment Feedback
Speech/Text Analytics
Forecasting and planning
Performance Management
Personalized trainings
Gamification
Ready to Explore a Customized Solution?
Let’s Talk!
Get in touch and tell us more about your customer support needs!