ACC Premiere

INNOVATION

CLOUD TELEPHONY

The world’s leading cloud telephony and comprehensive CX solution.

Genesys Cloud CX

Our in-house systems administration team is skilled in customizing and integrating Genesys Cloud with the top CRM, CSAT, and workforce management (WFM) systems.

This platform enables our clients to:

  • Personalize, customize and deepen their consumer connections.
  • Support customers at every point of their journey and on any channel.
  • Improve employee productivity and increase their engagement.

Genesys Cloud CX

Our in-house systems administration team is skilled in customizing and integrating Genesys Cloud with the top CRM, CSAT, and workforce management (WFM) systems.

This platform enables our clients to:

  • Personalize, customize and deepen their consumer connections.
  • Support customers at every point of their journey and on any channel.
  • Improve employee productivity and increase their engagement.

Match Consumers with The Right Reps Across All Channels

Genesys Cloud also enables remote and hybrid workforce solutions, ensuring we can source and allow the best people to support your consumers and represent your brands.

Computer Telephony Integration (CTI)

Virtually
Limitless Capacity

Fast and Efficient Contact Queueing

Traditional and Virtual IVR Development

Skills Based Routing

Record and analyze 100% of Contacts across Channels

AI Enabled Analytics, Agent Assist and Customer Support

Enables Remote, Hybrid and In Office Teams

AI Enabled Cloud CX Capabilities

See how AI can transform your customer experience.

ChatBot

VoiceBot

Agent Assist

Predictive Routing

Sentiment Feedback

Speech/Text Analytics

Forecasting and planning

Performance Management

Personalized trainings

Gamification

ChatBot

VoiceBot

Agent Assist

Predictive Routing

Sentiment Feedback

Speech/Text Analytics

Forecasting and planning

Performance Management

Personalized trainings

Gamification

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