ACC Premiere

INNOVATION

AI IN THE CONTACT CENTER

We believe the center of all AI for the contact center remains “H.I.” or Human Intelligence

We work closely with our clients to implement meaningful AI solutions and regularly identify unique new ways contact center employees will thrive in new roles of the ever-changing future.

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Our AI Solution

We have developed a unique and innovative proprietary AI offering for our clients that prioritizes robust data and analytics, streamlines the agent experience, and delivers enhanced customer experiences.

We deliver:

  • Skills Based Predictive Routing and Engagement
  • Automated QA Across 100% of Contacts
    via AI Enabled Analysis
  • Agent Assist Automated Engagement Summaries
  • Automated Voice and Chatbot Customizations

Genesys Cloud CX

Our in-house systems administration team is skilled in customizing and integrating Genesys Cloud with the top CRM, CSAT, and workforce management (WFM) systems.

This platform enables our clients to:

  • Personalize, customize and deepen their consumer connections.
  • Support customers at every point of their journey and on any channel.
  • Improve employee productivity and increase their engagement.

Other Automated Capabilities Include:

ChatBot

VoiceBot

Agent Assist

Predictive Routing

Sentiment Feedback

Speech/Text Analytics

Forecasting and planning

Performance Management

Personalized trainings

Gamification

ChatBot

VoiceBot

Agent Assist

Predictive Routing

Sentiment Feedback

Speech/Text Analytics

Forecasting and planning

Performance Management

Personalized trainings

Gamification

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