INDUSTRIES

MEMBER SERVICES

Member Services Support

Across a variety of industries, we provide member services support to ensure our clients’ members can access member benefits and services with ease, maximizing the value of their membership, leading to greater member satisfaction.

The Flexibility to Scale

We frequently scale programs to manage an influx of new member onboarding or process claims. We provide frequent training support to ensure our member services representatives are well-versed in new service offerings or membership updates.

Award Winning

Member Services Contact Center Support

For the world’s number one health and wellbeing platform, ACC Premiere provides outsourced customer service support for its range of global corporate employers, health plans and health systems who leverage its platform as a benefit for their employees.

From Fortune 500 financial institutions to large national health plans, the platform supports the employees and members of more than 6000 global organizations.

Our agents troubleshoot access to the membership app, assist with account enrollment, and explain and enable access to benefits. ACC Premiere mirrors and rapidly scales to support our client’s in-house contact center for all types of member contacts.

Recently awarded the 2022 CCW Excellence Award for Contact Center Culture of the Year, ACC Premiere celebrated our client’s win and our partnership in providing exceptional member and a supportive agent environment.

Looking for Member Services Support?

Let’s Talk!

Get in touch and tell us more about your customer support needs.